I changed my mind about my online purchase. Can I get a refund?
No. You are advised to check your items before you check out and pay online. All goods sold online are not refundable due to your stated reason.
How do I report a problem with my delivered items?
Please read our Return & Exchange Policy under the CONTACT US section (POLICIES) of our HOI Website.
When will I receive my refund?
Your refund will be credited back into your Account in accordance with your Bank’s or e-Wallet company's standard practices. Please note that each issuer Bank and e-Wallet company will have different time periods to transfer the credited sum into your Account.
What happens if something is out of stock?
If a paid item in your online order is out of stock, we will call or message you with suggestions to replace it with a similar item or with an option to cancel the item. If you choose to cancel the item, we will refund the value of the canceled item.