Do you accept COD (Cash on Delivery)?
Our Online Store only accepts online payment via online bank transfer, credit card, debit card or e-Wallet.
Is there any minimum purchase per order?
There is a minimum purchase of RM10 per online order (excluding delivery charge).
How do I receive my invoice?
After your checkout and online payment is completed, an e-Invoice in PDF format is generated and stored in the HOI Online system. The customer can print his e-Invoice at anytime.
How can I change or cancel my online order?
You can only change or cancel your online order details before you checkout & pay from the Online Store.
What is the expiry date of the item?
Different items come with different expiry dates as specified by our Suppliers.
Are there price differences between HOI Online Store and HOI Retail Branches?
The prices in our Online Store will be the same as the prices in all of our Retail Branches. Unless otherwise stated as Sale item, Promotion item, Discounted item or Clearance item. The online prices of our items are valid for online purchase in Malaysia Ringgit and items are delivered to a Malaysian address.
Do I need to sign up/create a customer account before I make an online purchase?
Yes. The visitor to our HOI Online Store must sign-up as our HOI customer account before making an online purchase. By doing so, our customers will get earlier notices of future HOI sales promotions.
How do I make an online purchase?
Using our HOI Online Store, please sign-up as HOI customer account, select the desired items, key in the item quantities, add them into your shopping cart, checkout the shopping cart and proceed for online payment.