Can I change my order to send to another delivery address?
The Logistics Partner will deliver to ONE delivery address per Customer Order. The customer delivery address cannot be changed after the Customer Order is checkout and paid online.
No-one was at home during the delivery. Can you arrange for re-delivery?
If the Customer is not available at his stated delivery address, the Logistics Partner will contact the Customer and inform him of the attempted delivery. It is the responsibility of the Customer to contact the Logistics Partner to arrange for the next delivery. Additional charges may apply for re-delivery attempts.
Can I collect my online paid items from your Retail Branch?
No, this service is not available at the moment for online items.
How do I track my delivery parcel?
Your completed e-Invoice will display the name of the Logistics Partner and your Parcel Tracking Number. Your delivery parcel will have an external Label with the name of the Logistics Partner and your Parcel Tracking Number. You can use the HOI Online Store or the independent website www.tracking.com.my to track the progress of your delivery parcel using your unique Parcel Tracking Number.
What are your delivery hours?
The delivery hours by our Logistics Partner are generally between 9am and 6pm, Monday to Saturday (excluding Public Holidays).
How much is the Delivery charge?
The Delivery charge is calculated by our Logistics Partner based on the following : Distance of the Customer delivery address from our eCommerce Center. Total weight of all items purchased in the Customer order. Total volume space of all items purchased in the Customer order. Date of delivery selected (charges vary if the date falls on public holidays). Special requirements e.g. cold chain Logistics Partner selected for the delivery service. Your Delivery charge will be stated clearly in the Customer Invoice generated by the HOI Online Store.
How fast do you deliver?
Each Customer Order will be delivered within 3 business days after your online payment.
Do you deliver to my area?
We will deliver to all Malaysia addresses served by our appointed Logistics Partners. However their delivery services will be subjected to the latest guidelines, rules, laws & regulations under the Malaysia Control Order.