Personal information you give to us
House of Ingredients collects and uses information that you provide to us. When you make a purchase, you will be asked for your personal name, mobile phone number and email address. We might also ask for your home/business address, telephone number, payment information and any remarks you might have.
If you get in touch with our eCommerce team members or reach out to us through social media or email, we will collect information from you there too. After a purchase or service, you can be asked to provide feedback to ensure better services and future purchases.
There are also other instances where you will provide us with information. For example, if you’re browsing with your mobile device, you can enable House of Ingredients to see your current location or grant access to your contact details – this helps us provide you with the best possible service. You can also open a Customer account with us which allows you to save your personal settings and maintain a history of your purchases.
Personal information we collect automatically
Even if you do not end up making a purchase, when you visit our websites and applications we may automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, application versions and your language settings. We might also collect information about your computer clicks and which pages have been shown to you.
If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, application software crashes and other system activity. When you make a request, our system registers through which means and from which websites you have made your request or entered the House of Ingredients websites and/or applications.
Personal information we receive from other sources
We might also receive information about you from other sources. These include business partners like affiliate partners and other independent third parties. Anything we get from them might be combined with information provided by you. For example, the House of Ingredients services are also integrated into affiliate partner payment gateway services you can find online. When you use some of these, you provide the necessary details to our business partners who then forward your details to us. We also integrate third party service providers to deliver your purchased products and services to you.
Changes to our Policy